Academy is a course platform with two uses that share one screen: you teach your own customers what you need them to know, and we teach your team the applications they are going to use. Either way the course is built once and what changes per person is how far they got — which is the thing a shared folder has never been able to tell you.
The course on the left is the same for everybody; the column on the right is the reason the platform exists. One person finished, one is halfway and one barely started — and knowing which is which is the difference between having sent something and having taught it.
The manual, the deck, the recording of the session. It goes to everybody at once and nothing comes back: not who opened it, not who got past the second page, not who is going to call support next week because they never did. When something goes wrong, nobody can say whether it was taught.
The same content, with a way back. You know who finished, who stopped and where — and where several people stopped at the same point, the problem is usually the course and not the people.
The same platform serves your customers, your own team, and the training we give on the Cyntia applications. What changes is who the course is for and whose name is on it, not how it works.
A customer who was taught how to use what you sold them is a customer who calls support less. That is usually the cheapest reason to do this, and rarely the one people think of first.
Little, and the useful half is the half that measures.
Built once, in modules, and the same for everybody who takes them. Changing the course changes it for the people who have not got there yet.
Your customers, your team, or both, each seeing what is theirs.
How far each person got, module by module. It is the part a folder of PDFs has never been able to give you.
Who finished and where people stop. When several stop at the same module, that module is the problem.
The thing every new customer asks, or the one your team has been taught three times. Tell us what it is and we will tell you what it looks like as a course somebody can be shown to have finished.
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